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Safer Consumer Banking

The health and safety of our employees, customers and communities we serve is our top priority.

Safer Consumer Banking

The health and safety of our customers and employees is very important to us.

Keeping yourself informed is important during difficult times. That is why we want to offer you this page as a place to visit to gather information to make your everyday banking easier and safer. You can also use the links provided to visit external sources that may be of value to you. We're closely monitoring the coronavirus (COVID-19) pandemic and are following the Centers for Disease Control and Prevention (CDC) and the World Health Organization to ensure we're acting on the latest information and guidance.

 

August 3, 2020 - Lobby Update

Your safety and the safety of our employees are our #1 priority

First Community Bank and Trust will be requiring all customers to wear a face mask in our lobbies, after they have been properly identified. All individuals over the age of 2 will have to wear them, provided they are not medically prohibited. The IL executive order states face masks are needed “when in a public place where you can't maintain a six-foot social distance." This means people are required to wear them when entering any business or indoor public setting.

We want both our customers who visit our lobbies and our employees during their work day to feel comfortable and safe. If you do not have on a face mask, you will be asked to do so as you enter. If you don't have a mask, we can provide you with one.

The key requirements for wearing a face mask is that it covers both the nose and mouth. The CDC notes:

  • Masks are intended to stop you from spreading the virus to others, not to stop you from being exposed.
  • They should fit snugly but be comfortable on the face. Ear loops and multiple layers of fabric are recommended.
  • Masks should not be touched after they are on. They can be removed by ear loops, then you should wash your hands immediately and launder the mask or discarded.

The following procedures will still be in place:

  • Prepare your transactions before entering the bank.
  • Sanitize your hands in the vestibule before entering the bank.
  • No food or drink in the lobby
  • Keep a 6-foot distance from employees and other customers.
  • Be patient as wait times may be increased to allow for proper social distancing and sanitizing.
  • Limit bringing companions into the lobby, when possible.
  • Do not linger in the lobby once your transactions are completed.

First Community Bank and Trust employees

  • Will sanitize all hard surfaces, touch points and high-traffic areas frequently throughout the day and in between each customer
  • Will remain behind plexiglass shield when processing transactions
  • Will be happy to wear a face mask upon request
  • Will wash or sanitize hands frequently throughout the day and in between each customer interaction

Call us if you have questions

We continue to monitor the situation as it evolves and we are committed to keeping our customers and employees informed as our response plan is adjusted. Please continue to check our website and Facebook page for the most up-to-date information. If you have any questions or need assistance, please give us a call at (708) 946-2246 or (708) 258-0530.

We thank you all! Please stay safe.

 

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June 29, 2020 - Phase 4 Update

As we reopen, safety is our #1 priority

First Community Bank and Trust will be reopening its lobbies in Beecher and Peotone on Monday, June 29th. Our drive-ups will be open and mobile banking tools are available, please continue to use these options whenever possible.

We want both our customers and employees to feel comfortable and safe when entering our lobbies. Therefore, the following guidelines will be in place until further notice.

Please check the signs and notices posted on the front doors before entering for updated information.

New procedures for customers

  • Masks will not be permitted upon entry into the lobby until you are properly identified.
  • Prepare your transactions before entering the bank.
  • Sanitize your hands in the vestibule before entering the bank.
  • No food or drink in the lobby
  • Keep a 6-foot distance from employees and other customers.
  • Be patient as wait times may be increased to allow for proper social distancing and sanitizing.
  • Limit bringing companions into the lobby, when possible.
  • Do not linger in the lobby once your transactions are completed.

First Community Bank and Trust employees

  • Will sanitize all hard surfaces, touch points and high-traffic areas frequently throughout the day and in between each customer
  • Will remain behind plexiglass shield when processing transactions
  • Will be happy to wear a face mask upon request
  • Will wash or sanitize hands frequently throughout the day and in between each customer interaction

Call us if you have questions

We are closely monitoring the situation as it evolves and we are committed to keeping our customers and employees informed as our response plan is adjusted. Please continue to check our website and Facebook page for the most up-to-date information. If you have any questions or need assistance, please give us a call at (708) 946-2246 or (708) 258-0530.

Everyone at First Community Bank and Trust would like to thank our customers for their cooperation and making the best of the most recent situation. We thank you all! Please stay safe.

 

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May 29, 2020 - Phase 3 Update

The health and safety of our customers and employees is very important to us. We want everyone to feel comfortable and safe as we continue to navigate these uncertain times. Therefore, the following guidelines will be in place until further notice:

  • Our lobbies will remain closed, except for scheduled appointments.
  • We will continue to operate with normal business hours.
  • We will continue to monitor the situation and send updates as needed.

Everyone at First Community Bank and Trust would like to thank our customers for their cooperation and making the best of the current situation. Things are running smoothly and everyone is finding their way to bank with us while our lobbies have been temporarily closed.

We thank you all! Please stay safe.

 

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Safety and Security

Please be aware and very cautious with emails, text messages and phone calls. Cyber criminals are using social engineering tactics to deliver malicious software:

  • Cybercriminals exploit the public's fear and uncertainty surrounding the COVID-19 virus and use news headlines to entice victims to clink on links initiating malware-laden downloads
  • Fraudsters may inject eSkimming malware onto donation-based websites. It is possible this type of threat will re-emerge as the COVID-19 pandemic's impact increases and virus-related donation sites appear.
  • Cybercriminals are also exploiting COVID-19-themed phone call phishing, known as vishing, and text message phishing, also called smishing
  • With social distancing and self-isolation individuals increasingly shift their shopping and banking activities to the online environment, cybercriminals will increase targeting eCommerce sites hoping to capitalize on the traffic increase within these channels.
  • Cybercrime and state-sponsored actors will continue to take advantage of the uncertainty and fear surrounding COVID-19. As long as COVID-19 remains in the news and the spread of the pandemic continues, threat actors will find new ways to exploit the situation.

Learn More About Online Security Measures

Other Important Security Links:

If you are a victim or suspect you are being targeted for identity theft, please let us know as soon as possible.

Visit these sites for more information:

IdentityTheft.gov USA.gov Consumer.FTC.gov

 

Lobby Hours and Appointments

Lobbies Closed. Drive-up Windows Open.

  • First Community Bank and Trust lobbies will be closed to the public until further notice.
  • Drive-up windows will be open during normal banking hours.
  • ATMs will remain open 24/7.
  • First Community Bank and Trust employees will still be available via phone and email to assist our customers.

Schedule in-Person Visits

  • Lobby access will be available by appointment only. For access to either of our two lobbies, contact us to schedule and appointment:
  • Beecher Financial Center: (708) 946-2246  |  Peotone Financial Center: (708) 258-0530

 

Convenient Banking Options

Bank Securely Online

  • We are strongly encouraging our customers to utilize our online banking tools during this time. Most banking can be done using First eBanc Mobile. Simply visit the Apple App Store or Google Play Store and search “First eBancMobile". 
  • If you need to deposit a check, we encourage you to use Mobile Deposit. To sign up for Mobile Deposit, log in to First eBanc on your computer and then select the "Mobile Deposit" link at the top of the page to submit the request form. You can also give us a call to request Mobile Deposit.* 

Learn More About Online Banking Options

Watch these videos of our personal online banking services. You can do almost everything from your smartphone.

 

*Use of Mobile Deposit requires access to First eBanc Mobile and is based upon approval of qualification review and verification of contact information. 

 

 

Send Secure Email

Need assistance? Send a secure email or call us at (708) 946-2246 or (708) 258-0530.

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